Our promise
We want you to be happy with The Humanizer. You can try the humanizer and the AI detector for free before you pay, and if a paid plan turns out not to be right for you, this policy explains how to get your money back. The Humanizer is operated by SUNNYISH LLC, a United States company.
Who can get a refund
You can request a full refund of a new purchase if both of these are true:
- you make the request within 3 days of the purchase date, and
- you have used fewer than 1,000 words of your plan in total since the purchase.
This applies to new monthly and yearly subscriptions. Words are counted from the input text on each successful run, the same way they are counted against your quota.
How to request a refund
Email support@thehumanizer.app from the email address on your account, or include that address in your message, and tell us you would like a refund. A reason is welcome, because it helps us improve, but it is not required. We aim to reply within 2 business days.
Once a refund is approved, your plan is cancelled and your account returns to the free tier.
Renewals
Subscriptions renew automatically at the end of each billing period until you cancel. To avoid being charged for the next period, cancel before your renewal date by emailing us. Your plan stays active until the end of the period you have already paid for.
Renewal charges are generally not refundable, so please cancel in advance if you no longer need the Service. If you were charged for a renewal you did not intend and have not used any words since the renewal, contact us within 3 days of the charge and we will review your request.
When refunds are not available
- requests made more than 3 days after the purchase;
- purchases where 1,000 words or more have already been used;
- accounts suspended for breaking our Terms of Service, for example for abuse or getting around usage limits;
- refunds based only on a score from a third-party AI detector, since we do not guarantee any particular detector result.
Nothing in this policy limits any refund rights you have under the consumer laws of the country where you live.
How refunds are issued
Approved refunds are issued to the original payment method used for the purchase, through our payment processor, Stripe. We cannot send refunds to a different card or account. Once we process a refund, it usually appears on your statement within 5 to 10 business days, depending on your bank or card issuer. If it has not arrived after 10 business days, contact us and we will help you trace it.
Chargebacks
If you have a problem with a charge, please contact us first. We can usually resolve it faster than a card dispute. Opening a chargeback while a refund request is in progress may delay the refund.
Contact
For any question about billing, cancellations or refunds, email support@thehumanizer.app.